Data deletion requests

1. What you can request

• Deletion of contact-form records tied to your email.
• Closure of an operator console account and associated profile fields.
• Deletion or anonymization of workspace-scoped support notes we hold as controller.
• Confirmation of what campaign logs we can or cannot erase because a partner remains the controller.

2. How to submit

1. Email [email protected] with subject line DATA DELETION REQUEST.
2. Include: full name, work email, company, workspace ID (if any), datasets in scope, and timeframe.
3. We may ask for identity verification before irreversible deletion.
4. Eligible requests are typically completed within 30 calendar days. Complex multi-workspace requests may take longer; we will say so in writing.

3. What we may retain

• Invoices, payment records, and tax documents required by law.
• Security logs needed to investigate fraud or abuse for a limited period.
• Records required to establish, exercise, or defend legal claims.
• Campaign event data where the advertiser or publisher is the controller and deletion must be requested from them.

4. After deletion

We will confirm by email what was deleted, anonymized, or retained with reasons. Backups roll forward on a fixed schedule; residual copies expire automatically when those backups cycle out.

5. Contact

• Blue Point Advertising Limited · Flat 1512, 15/F, Lucky Center, No.165-171 Wan Chai Road, Wan Chai, Hong Kong
• DPO · [email protected]
• Also see the Privacy Policy.